Helpdesk

*Meet Helpdesk*
Odoo’s customer service application that provides integrated ticket management, live chat, and email support.

Like all other Odoo applications, Helpdesk is fully connected to the rest of the Odoo ecosystem and communicates in live time with every other app.

*A few feature highlights for Helpdesk*
• Create service-level agreement (SLA) rules and let Odoo take action automatically.
• Automate emails or actions at different stages of ticket resolution.• Define dynamic email templates to automate the most common responses.
• Escalate tickets to your manager in just a click.
• Invite experts to live discussions or as contributors for documentation.
• Use canned responses in live chat for instant answers.

Specifically, Helpdesk *really* shines when used with Odoo's Live Chat, Knowledge, Website, and Project applications to produce a rich multi-channel support environment for customers.

For those wondering: no, _it does not cost extra to use more Odoo apps; you can use as many or as few as you want for the same price._

For more info on Helpdesk, check out our app page here: https://www.odoo.com/app/helpdesk

*Pricing*
All of Odoo's applications are free to use under the Community (open-source) version and pricing starts at about $25 per user on the Enterprise/SaaS version, which includes a bunch of extra features and goodies, along with optional cloud hosting.

*Want to give Helpdesk a shot?*
We think you'll like it! Try as a standalone app, or add as many Odoo apps as you want in a free trial: https://www.odoo.com/trial

*Shopping around?*
Check out our new (and seriously amazing) pricing: https://www.odoo.com/pricing-plan

*Want to help build kickass open-source tech?*
Join us on GitHub: https://www.github.com/odoo/

Thanks for watching everyone! Hope you enjoyed the video and looking forward to seeing you on our eLearning tutorials 🤘